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Grievance Redressal Policy

GRIEVANCE REDRESSAL POLICY

Effective Date: June 11, 2025
Last Updated: September 3, 2025

Mojo India Network (“Mojo”, “we”, “our”, “us”) is a Software-as-a-Service (SaaS) platform available at mojonetwork.in, developed and owned by Seagull Venture Private Limited. We are committed to providing a transparent, safe, and responsible platform for Clients (news portal/channel owners) and Users (visitors, readers).

This Grievance Redressal Policy outlines the process for addressing complaints and grievances relating to content, services, advertising, monetization, or data usage on our platform, in compliance with applicable Indian laws and regulations.

By accessing or using Mojo’s website, services, or portals, you agree to this Policy.

1. Appointment of Grievance Officer

As per the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and in alignment with global API compliance requirements of third-party platforms such as Meta, Google, X (formerly Twitter), and other integrated services, Mojo designates a Grievance Officer:

Grievance Officer
Name: Amit Shrivastava
Email:[email protected]
Address:1st Floor, Plot no-9, Rohit Nagar, Bawadiya Kalan, Gulmohar Colony, Bhopal, Madhya Pradesh 462039
Website: mojonetwork.in

The Grievance Officer shall be the primary point of contact for complaints from users, clients, and regulatory authorities.

2. Definitions & Acts We Follow

  • IT Act, 2000 (with amendments):Governs electronic transactions, cyber security, and intermediary liability.
  • IT Rules, 2021:Lays down due diligence, grievance redressal, and content moderation responsibilities for intermediaries.
  • Copyright Act, 1957:Protects intellectual property rights and prohibits copyright violations.
  • Data Protection Principles (as per Indian IT Act & upcoming DPDP Act, 2023):Ensure user data privacy and responsible handling.
  • Third-Party API Policies:Including but not limited to Meta, Google, X, and other services used by Mojo Network.

3. Types of Grievances Covered

Complaints may include but are not limited to:

Content-related issues

  • Fake news, misinformation, or manipulated content.
  • Hate speech, obscenity, defamation, or harassment.
  • Political or election-related content without disclosures.
  • Content that promotes caste-based discrimination, caste sentiment exploitation, or content deemed anti-national.
  • Copyright infringement or unauthorized use of content.

User rights & privacy issues

  • Misuse of personal data.
  • Unauthorized advertising targeting.
  • Breach of Privacy Policy.

Client-related issues

  • Monetization disputes.
  • Ad fraud, misleading promotions, or revenue misreporting.
  • Portal/account suspension concerns.

Platform misuse issues

  • Spam, fake accounts, or fraudulent activity.
  • Technical or access-related grievances.

4. How to File a Complaint

Complaints can be submitted via:

  • Email: [email protected]
  • Online Form: 
  • Written communication to the Grievance Officer’s address.

A valid grievance must include:

  • Full name and contact details of the complainant.
  • Description of grievance 
  • Supporting documents .
  • Declaration that the complaint is made in good faith.

5. Timelines for Resolution

  • Acknowledgment – Within 24 hours of receipt.
  • Review & Investigation – Within 7 working days.
  • Resolution – Final action/response within 15 working days of receipt.
    If additional time is required, the complainant will be informed with reasons for delay.

6. Actions on Valid Complaints

Depending on the nature of the complaint, Mojo may:

  • Remove or disable access to unlawful or harmful content.
  • Suspend or terminate accounts of repeat violators.
  • Resolve monetization/revenue disputes.
  • Report violations to law enforcement or regulatory authorities.
  • Provide updates to the complainant on actions taken.

7. Escalation of Complaints

If unsatisfied with the resolution, complainants may escalate the matter to:

  • The Appellate Authority (as required by IT Rules 2021).
  • Relevant legal or regulatory authorities (Press Council, MIB, etc.).

8. Client & User Responsibilities

  • Clients must maintain internal mechanisms to handle user complaints regarding their content.
  • Users must file complaints in good faith and not misuse the grievance process for false reporting.
  • False, malicious, or frivolous complaints may result in denial of grievance processing.

9. Transparency & Reporting

  • Mojo will maintain records of grievances for at least 180 days.
  • Regular compliance reports (including number of complaints received and actions taken) may be published publicly or shared with regulators if required.

10. Policy Updates

Mojo may update this Grievance Redressal Policy periodically to comply with legal, regulatory, or platform requirements. Updates will be posted with a revised “Last Updated” date.

11. Contact

For all grievance related matters, please contact:
Grievance Office
Name: Amit Shrivastava
Email: [email protected]
Address: 1st Floor, Plot no-9, Rohit Nagar, Bawadiya Kalan, Gulmohar Colony, Bhopal, Madhya Pradesh 462039
Website: mojonetwork.in