Grievance Redressal Policy

(As per IT Rules, 2021)

Mojo Network follows the Intermediary Guidelines and Digital Media Ethics Code Rules, 2021 and has appointed a Grievance Officer to address user concerns.

1. Grievance Officer Details

Name: Vineet Ringe
Designation: Grievance Redressal Officer
Email: [email protected]
Address: Plot 9,Phase 2, Rohit Nagar Bhopal (M.P.)
Response Time: Within 24 hours
Redressal Timeline: Within 15 days of complaint

2. What Can Be Reported?

Offensive, fake, or defamatory content
Violation of IT Rules, 2021
Copyright infringement
Hate speech, obscenity, or misinformation
Unauthorised content sharing

3. How to File a Grievance

Send an email to the Grievance Officer
Include: URL of content, nature of complaint, your identity
Anonymous complaints will not be entertained unless court-ordered

4. Takedown Process

Mojo Network will review the complaint in 24–48 hours
Content may be removed if it violates Indian law or Mojo's guidelines

5. Appeals & Escalation

Unsatisfied users may escalate to the Digital Media Ethics Committee (if notified body exists), or the Ministry of Electronics and Information Technology (MeitY)